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This topic contains 69 replies, has 18 voices, and was last updated by  commandomum 4 months, 2 weeks ago.

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  • #397668

    John P
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    I think I may have a battle on my hands.

    The water board have been working in my road replacing all the old pipework into each house and moving the meters to a box outside in the pavement. They did mine about 10 days ago. Yesterday morning a section of my parquet flooring which I put down in the lounge about 12 years ago, had lifted. On closer inspection when opening the cupboard where the meter used to be I found that a joint just along from where the new connection was made is leaking slightly, not dripping but if I put my finger below the joint it is wet. The water has slowly seeped down the pipe and under the parquet and spread underneath an area of about two square metres soaking into the wood and expanding it until the pressure has forced up an area of the floor. There are no workmen on site being a weekend but tomorrow morning I will ask one of the workmen to come and see and show him the problem. I decided not to try and stop the leak because it would be hard to prove a leak that isn’t there and the damage has already been done. I fear I may have a battle to get the damage repaired as it is a big job. The whole area needs to be taken up and dried out then relaid but it will never go back exactly as it was so the whole floor will have to be sanded and re-varnished so that it matches. I am not sure whether I claim from the water company, or from my house insurers and let them claim from Suez. I rather fear it will not be straightforward especially as the leaking joint is not one they made but it must have been disturbed by the engineer when he installed the new pipe. I could do the repair myself but I am hoping I can get it done under an insurance claim, I put the floor down originally and I remember how many hours it took of sanding and varnishing, I really don’t fancy doing all that again. :-(

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    #397680

    whatnow
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    I think you must inform both your insurance company & the contractors and let them sort it out with their insurers When I was in business that was the accepted procedure, take plenty of photos to back up your claim, depends on the costs whether it will be quick and straightforward, also the insures look into your claim record,if you have claimed on a regular basis they tend to look more closely at your claim, if the claim is for a relatively small amount they generally just pay out,good luck,such a pain when these things happen.

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    #397682

    Fruitcake
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    Good advice from whatnow JP, always take photographic evidence of anything for an insurance claim and as whatnow says inform both and before making any repairs. Sadly with all these things nothing ever really compensates one for the inconvenience. Good luck  :good:

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    #397720

    commandomum
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    Good luck John P

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    #397732

    Seahorse
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    Hi John P,

    You need to take pictures and get onto your insurers straight away. Today. They will have an emergency line.

    I have dealt with this for a neighbout before and basically the pressure changes had caused a pipe failure and the installation company were liable because they did not run a check on whether their installation was compatible. That worked then, hope this argument works for you. But this is what home insurance is for.

    Ring them now and get a dossier number set up and ask for an agent to come out and verify your complaint.

    :good:

     

     

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    #397740

    John P
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    Thank you for the advice. I have taken a number of photos but my French is not good enough to explain this over the phone so I will see one of the workmen first thing in the morning, they are still on site working further up the road.  I will also go to see my house insurers tomorrow to report the problem. The damage is getting worse because there is water under the floor which is soaking into the wood and expanding it but I don’t want to do anything until the damage has been inspected. There was no indication of the problem until yesterday when the expanding wood forced up the floor.

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    #397749

    Anonymous
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    A few years ago we had two broken windows replaced in our conservatory. In anticipation of having to make a claim sometime we used an agent with English speaking staff. The lass who looked after us took our “statement” and then wrote it out in a fashion that the insurance company would like. Within a few days the repairs were approved and the work completed inside two weeks. The surprise was that the next years premium only went up by €3.

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    #397886

    John P
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    One of the reasons I went with my current insurer was because they had a nice English speaking advisor. That was about 5 years ago, I have never seen her since  :scratch:

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    #397912

    Anonymous
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    One of the reasons I went with my current insurer was because they had a nice English speaking advisor. That was about 5 years ago, I have never seen her since :scratch:

    Oh bugger! :negative:

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    #397956

    Vegemite Kid
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    Was it/is it Generali in Callac, JP?

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    #397987

    commandomum
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    Wondering the same!!!

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    #397995

    Blue velvet
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    Good luck with this John!

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    #398059

    John P
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    Was it/is it Generali in Callac, JP?

    No, I am with Groupama for my house insurance.

    I am going to try and sort this tomorrow morning, I will post when I have some answers. It isn’t going to be an easy fix, that is for sure

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    #398084

    John P
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    Just as I thought, this is not going to be easy. Normally the workmen start at 08.00. No sign of anyone yet. My insurance agents don’t open on Mondays. Tried to email them from their website and it won’t recognise my postcode  :wacko:

    My friends arrived from UK Thursday night at their house up the road to find they had no water. Nobody arrived Friday so they still have no water. Good ain’t it.

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    #398093

    Anonymous
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    Wait until August starts! Everything dies the death around CduF. I remember when they were building our new Leclerc store, everything stopped in August including the half built access roundabout. A right mess!

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    #398109

    John P
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    Finally found someone from the contractors doing the work. They had a look and of course said it was not one of the connections they made so I pointed out that they must have moved the pipe slightly and broken the seal at the joint because it was fine before they put the new pipework in. They tried to fix the leak but couldn’t so I have to carry on turning the water off when I am not using it to prevent further damage. I have to arrange for a plumber to come out when I have seen my insurance company tomorrow and yes BE, France shuts down in August so heaven knows when I shall get my floor repaired. All this hassle for a problem caused by somebody else. Frustrating isn’t it   :unsure:

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    #398387

    John P
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    At last, some progress. I opened a dossier with my insurance company first thing this morning and the plumber has been to fix the leak. He knew someone locally who can repair the floor so he came also and will give me a devis for the repairs. Now it is a waiting game to be able to present the figures to the insurance for approval. I hope the Suez will accept responsibility because I have excesses on my insurance and I don’t see why I should have to pay because none of this is down to me but that is something to worry about later, for the moment things are moving in the right direction :good:

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    #398391

    Anonymous
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    Everything crossed for a good outcome for you John P!

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    #398423

    John P
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    Thank you BE :good:

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    #398424

    commandomum
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    JP

    Sending best wishes for a speedy and positive outcome for you and yours

    All the very best : )

    Keep us informed as we are hoping all turns out gooood soooooooooon

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    #398426

    Blue velvet
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    Well done, at least the leak has been done and the floor can be repaired with no difficulty .  I hope your insurance company with settle this with no further problems.

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    #398462

    Vegemite Kid
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    It should be relatively simple for the insurance company to assign blame to Suez; for 12 years before the meter was moved, there was no leak and no floorlift, after the work there was – QED.

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    #398605

    Anonymous
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    Remember…….this is France!  :wacko:

    Literally anywhere else, the problem would be solved!

    Good luck JP, and I sincerely mean that  :rose:

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    #399633

    Stinky
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    Any update JP?

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    #399683

    John P
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    Still waiting for the estimates, can’t do anything until I get those and hopefully get the ok from my insurance. we are in August now so not expecting much to happen for the next few weeks :scratch:

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    #399703

    Britchick
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    What a nightmare.The insurance companies are keen to take,but not so keen to give.Best of luck.

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    #399736

    John P
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    Thank you Britchick. To be fair my insurance company so far have acted promptly by sanctioning a plumber immediately to stop the offending leak and can do no more until I get a written estimate for the floor repairs, I may have to chase that up. For the moment I have pulled up some of the damaged section of floor, having taken photographs first, to allow the wood to dry out which it is doing nicely in this heat. My main concern is that I may have trouble getting anything done during August but it is what it is. I have a mess where the floor is damaged but my water supply is ok and it is only me who is inconvenienced so in the grand scheme of things, it could be a lot worse :yes:

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    #399751

    commandomum
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    Bless you for that comment JP.

    Let us know how you get on

    Regards

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    #400398

    whatnow
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    I am a cynic, I always believe insurance companies exist to collect premiums, not payout, try not to be tempted to do too much to the damaged flooring if they can find a way of not paying out they will, do only what is absolutely necessary to prevent further damage.that is the policyholder’s responsibility.

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    #402607

    John P
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    Well I finally got the devis for repairing my floor and I think it is reasonable considering the amount of work involved. I am off to my insurance agent today, I hope they accept it and I can get the work done. Nothing from the plumber yet but he was only here for an hour so I will pay him and pass the facture to my insurance. :good:

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