Home Forums Financial & Legal EDF again

This topic contains 28 replies, has 11 voices, and was last updated by  fredhiggins 10 months, 1 week ago.

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  • #401074

    Shapeshifter
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    Is anyone having trouble with the notorious EDF website?  I am trying to pay a bill and after logging in to my Client Space to pay a message comes up saying they are having a problem with Firefox browser.  Odd because I am using Opera, not Firefox.  It suggests using their “appli” on a smartphone.  If I had a smartphone and there was any network coverage here it would be the last thing I would dream of using for anything financial.  They also suggest ringing a number hopefully to get a live body at the other end but it will only be in French so not a prospect.  I tried the English speaking number but tend to get bored listening to the short loop of muzak.

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    #401096

    Tizzler
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    Their website quite often seems to have problems. It was happening to me a couple of months ago, I just waited a couple of days and everything worked fine. I use Safari. It’s definitely them and not you.

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    #401097

    officer crabtree
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    Have you got an adblocker or similar turned on I found that by turning it off for the EDF website it operated far better

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    #401115

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    Have you got an adblocker or similar turned on I found that by turning it off for the EDF website it operated far better

    Certainly worth a try.  Thanks. :good:

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    #401199

    le petit jardinier
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    Exactly the same problem here. Last week the website said my password was wrong, tonight it accepted it !

    Proceed to pay now, says Firefox unacceptable and connection terminated. In four years I have never managed to pay EDF online. Helpful person on the “English line” sent me an email of “how to pay”, but it didn’t work.

    I have 2 bills so sent one cheque to cover both. Cheque cashed by them but only one bill actually paid, they sent a refund cheque for the amount of the second bill  and told me I hadn’t paid !       :unsure:       Shrug

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    #401238

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    Typical useless EDF.  For an international player of their size you would assume they could afford to pay a better class of nerd to keep their website fit for purpose.

    Switching off my ad blockers and allowing all types of cookies didn’t make the system work.

    I emailed a complaint and got a response suggesting I ring their English speaking help line. When it answers an English message greets you to say Press One to continue in English or Press Two for French.  Both of them continue in French!  What follows is a series of questions in full speed French asking for further button presses.  What a complete farce.  :unsure:

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    #401240

    commandomum
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    Why do you not chose to pay by direct debit every couple of months direct to EDF thru your bank

    Regards

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    #401319

    Shapeshifter
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    Why do you not chose to pay by direct debit every couple of months direct to EDF thru your bank Regards

    It’s a case of “once bitten, twice shy”.   I once had a dispute with EDF.  They totally cocked up my final reading when I moved house and claimed I owed much more money than I actually did.  They took the full disputed amount straight out of my bank account and made me overdrawn,  resulting in penalties from the bank.  It was eventually sorted but I was still out of pocket so I vowed never again to let them have the chance to empty my account against my will.

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    #401322

    Vegemite Kid
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    That’s a good reason.

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    #401402

    Jean Matthews
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    I rang EDF yesterday as usage for August not showing on my account , got told sorry can’t help you computer fault don’t know when it will be fixed.

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    #401405

    commandomum
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    Yes I am hoping I never have a problem with my bank acct being emptied by mistake but who knows. I cannot bear to think about it but I realise it has happened.

    Hope you get it sorted soon and able to pay your bill

    REGARDS

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    #401801

    sandraclive
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    I have to say we have been paying our EDF account for the last four years by direct debit with Credit Agricole and have never had any trouble with the sum taken or with the sites function. We read our own meter every two months and once you put the reading into your ‘espace client’ you immediately get the amount owing for the previous 2 months. This is taken from the account and we receive a facture in the mail. This way there are no nasty surprises if they have underestimated your consumption, or overestimated so you  provide them with an interest free loan.

    They send someone to read it every six months anyway as they clearly don’t fully trust us especially with our low 40 odd euros per 2 months bill.

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    #401808

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    That is the same system I am set up for, with the exception that I pay them manually rather than giving them carte blanche access to my bank account.

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    #401817

    sandraclive
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    Talking of direct debits and this is very much off-topic.We had a direct debit  being taken out by a dating site for the princely sum of 100 euros per month. This was not an accidental click not that we visit those sites anyway (as far as I know). You can’t set up a direct debit with one click anyway. It was in fact a company piggybacking off of our direct debit with Orange with their knowledge and approval. This was in the early days after our arrival when macbleedindonalds was our only internet so less scrutiny than now.We were refunded very quickly but if there was any real choice, I would have changed ISP immediately. Good old privatised monopolies.

     

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    #402148

    Shapeshifter
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    Day eight and still no solution.  I figured I would try sending a cheque to pay the bill but it looks like you have to send a R.I.B. along with the cheque and the T.I.P. torn off from the bottom of the facture.  I don’t want to send them a R.I.B. because that will give them my bank details.  I can’t pay in person because the nearest EDF “Boutique” is in Le Havre, 383km away (+ toll fees)  or 541km avoiding toll roads.

    I am wondering what would happen if I just send a cheque to their Client Service (!) address with a photocopy of the facture but leave out the other two items.  Seems like it is my last resort if they don’t actually man the English Speaking phone line or fix their damned website. :unsure:

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    #402152

    Fruitcake
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    @shapeshifter when I have paid an EDF bill by cheque I’ve just written the details of the facture and my EDF reference number on the back of the cheque and sent the TIP with it. The only reason for sending a RIB is if you want to set up a prelevement, which you don’t want to do and I understand why, so just don’t put one in. If you feel happier you could send it AR, would cost more than an ordinary stamp but you would know they had got it.

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    #402160

    kate bush
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    We pay ours by prelevement every month and have never had a problem.  Couldn’t be arsed with paying a bill every 2 months.  I want to budge monthly payments for a year.  It’s much easier for me to deal with it that way.

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    #402166

    sandraclive
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    Kate Bush,

    do you pay an estimate or the real thing? If an estimate how can you budget on their guesswork?

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    #402167

    Fruitcake
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    Me too KB without a problem and I decide what the monthly payment is, often less than what they suggest but usually right! But Sh-sh has had problems so it’s his choice to not do so.

    Actually I pay as many things as I can by monthly prelevement so that I know exactly how much is going out and when each month.

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    #402191

    kate bush
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    When the meter is read in November and they send a facture for more than what we have been paying for the last year, we phone EDF and tell them no and tell them what we want to pay.  They agree and the new prelevement is set up.  I put away a certain amount of euros into our savings account (thereby earning interest) for the excess we have to pay the following year.  Then it’s not a big shock when the facture arrives the following year and I get the interest on my own money and not them.  Easypeasy. :good:

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    #402203

    sandraclive
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    Kb,

    let’s face it, the interest you may accrue will be negligable to nothing. I’m not sure I could face the hassle of setting up direct debits every year for a few coppers, I would probably forget to do it , but as long as we can all sleep at night then mission is accomplished as far as I’m concerned

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    #402222

    Fruitcake
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    I don’t set up DD’s to make coppers, few or otherwise, it’s so that I know exactly what has to come out of the pension when it arrives. As I said I usually disagree with what they estimate and I’m not usually far out when it comes to the end of the year, they’re going to overestimate to get the maximum I reckon, there might be a little bit of adjustment to pay at the end, but never much, sometimes they owe us – it works for me.

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    #402228

    commandomum
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    I pay mine by DD every 2 months and send them a reading so I know exactly what my bill will be and am rarely out by 1euro if I compare usage with the previous bills. I would love to do that 1 monthly (so that I too know how much I spend exactly each month)- do EDF have that facility to set up a monthly DD whereby you send them your exact reading every month on your espace

    Regards

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    #402238

    Fruitcake
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    Can’t answer that one C/Mum, I don’t send a reading, sorry  :unsure:

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    #402245

    sandraclive
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    Actually fruitcake I was replying to KB not you, but if you look at my final sentence you will see that I said pretty much what you said in yours.

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    #402253

    Fruitcake
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    Yes I realised you were replying to KB @clivemasters, sorry I didn’t mean my post to seem disrespectful and I see that the remark about ‘few or otherwise’ may have come over as sarcastic, it wasn’t meant to be. I was just following on from what you said really and explaining further why I pay in the way I do. Apologies if it was misconstrued.

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    #402256

    sandraclive
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    Blimey mate I am a bit more thick skinned than that. no offence either way

    cheers

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    #402334

    fredhiggins
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    Your bank detailes are on the cheque! The idea of a RIB is so they can print the TIP with the correct bank  nos and you use the tip  instead of a cheque!

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    #402336

    fredhiggins
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    As far as i know you can pay EDF at a post office, although you may have to pay a bit extre for that!!

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