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This topic contains 17 replies, has 12 voices, and was last updated by  tigre 8 months, 3 weeks ago.

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  • #403745

    Anonymous
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    Can anyone help me to find out if there is such a person or company that will handle emergency calls for our family in France? I’m fed up with every time I ask for an emergency medical number on this and other sites in France I get about half a dozen and everyone reckons that their number is the only one I need.

    I hope that in an emergency my phone abilities would be “good enough” to avert a tradegy, if I have the right number. However, without belittling Anne I know she would be banjaxed. She never studied French at school and although she can hold a basic conversation in French I’m rather perturbed that whem I’m having a coronary or something at 02.00 the stress would be too much for her.

    So once again is there such a facility where a bilingual person will take our message and pass it on? I know some folk maintain that the emergency services have English speakers but it will be a lottery to get one. Thanks in anticipation, Ray.

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    #403751

    BartyB
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    112 is what I have on speed dial

    there’s a list here

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    #403752

    Gleaner
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    I was going to say the same as BartyB, 112 and ask to speak to an English speaking operator.

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    #403754

    tigre
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    BE, I had to call the emergency services some years ago when in France, husband was having chest pains, dialled 112, was asked all the usual details, address etc, but was also asked what meds my husband was on, dosage, his age etc, luckily I had written down when we first moved to France, in French of course as much as I could think of if we had to deal with a medical emergency over the phone. This included certain situations, such as my husband/wife is having chest pains, another example was he/she has had an accident and is bleeding badly, I even wrote down our telephone number in French, even though I’m not a person that panicks easily I think trying to think and speak another language that you’re not fluent in when in such a situation you could easily blank on the simple everyday words.

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    #403759

    Anonymous
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    That is what I’m on about tigre, blanking out on everyday French. 112 I was led to believe is from mobiles only. If you do not speak French how do you ask a French speaking emergency person to speak to an English speaker? Not being aggresive here although my typing come across as such! :-)   I’m just asking because it is a worry of mine and we have decided today that we will keep coming out here until we sell which may be a few years! :good:

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    #403761

    commandomum
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    Yep- got me thinking too

    Regards

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    #403763

    Fruitcake
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    #403765

    Anonymous
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    BE, Glad you and Anne are coming back if you don’t find a buyer. Perhaps try putting the price up.

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    #403767

    Paul Robinson
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    Hi,  I know this is not a complete answer to your original question, but:  We had a medical emergency about 18 months ago. I rang 18, pompiers, from our landline fixed phone. Fortunately I can speak reasonable French. After I put the phone down I realised I hadn’t given the address, but they arrived very quickly.  Later I asked the pompiers about this and they said their system told them the address from the phone number.

    I have also phoned 14 SAMU, the emergency doctor, and each time they have sent the pompiers.

    So, if it is an emergency where you believe you need  an ambulance, but you don’t think your Frech is good enough, and you have access to a fixed phone, you could try 18, and I am sure they would come even if you could not explain the details, so long as you could explain it was medical (urgence medical), and not a fire!

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    #403777

    tigre
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    Come to think about it, I must have dialled 14, as it was a doctor I spoke to and the pompiers came and took my husband to the hospital.

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    #403805

    Britchick
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    BE, why not translate the sentence “ Can I speak to somebody who speaks English?” and keep it by the phone incase of an emergency/ tragedy?

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    #403812

    Anonymous
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    BE, why not translate the sentence “ Can I speak to somebody who speaks English?” and keep it by the phone incase of an emergency/ tragedy?

    Blooming obvious ain’t it when someone points it out! All done Britchick, kiss at Christmas for you! ;-)

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    #404372

    Fruitcake
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    As Mr. F. wouldn’t be able to articulate even that sentence (and that isn’t demeaning, he just can’t) I have the SOS number by the phone for him as detailed in the link I posted above. Failing that I have also the 112 number as mentioned by Barty and Gleaner.

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    #404448

    Jean Matthews
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    When my husband was taken ill late at night I dialled 112  lovely man answered spoke perfect English, put phone down after telling them the problem and reassured an ambulance was on the way. 1 minute later or less phone rang English speaking doctor to tell me the ambulance was on the way and they had an English speaking nurse on board and would I go and put the  lights on downstairs.  Wonderful service

     

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    #404465

    Vegemite Kid
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    It looks like the English speaking SOS helpline is only available from 3pm to 11pm and appears to be like the Samaritans line. SOS Helpline.

    112 is from either mobile or landlines and is the emergency number recommended across Europe.

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    #404466

    Fruitcake
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    112 seems to be the favourite then and from Jean’s experience a good option  :yes:

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    #404791

    Janet
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    I’ve had to dial 15 twice for myself since I came to France to live. I speak French so I don’t know if this would connect you to an english speaker. However if  you had a heart attack, your wife could say something like: “Mon mari a une crise cardiaque.” If the problem is a stroke, you say: ” Mon mari a une AVC “. Pronounced : ah vé cé . This would instantly alert them to the problem and be much quicker than asking for an english speaker. They would just need to know details such as name and address. They would probably send a doctor out with the ambulance.

    I  hope that you never need the emergency services but if you do, they are great.

     

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    #404798

    tigre
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    Janet, this is why I wrote down in French what could be potentially life threatening circumstances, obviously you can’t cover every eventuality, but I thought at least the operator would know it was urgent. It certainly helped me when I was faced with having to telephone for help.

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