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This topic contains 9 replies, has 3 voices, and was last updated by  Fruitcake 1 month, 2 weeks ago.

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  • #476779

    nigelbb
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    I am retired in the UK but as I worked a number of years in France I have claimed my French pension via UK Pension Service. Most of my time in France I was employed & the last couple of years self-employed. I was contacted by the Régime social des indépendants (RSI) & after a long exchange of letters & emails & completed forms I eventually started to receive my basic pension in August 2018.

    In February I noticed that I hadn’t received my pension payment so contacted the Sécurité sociale indépendants (SSI) which is the renamed RSI. After a number of emails & promises of a letter recommende explaining all I was informed that as I had been receiving my basic pension from CARSAT since July 2017 that SSI (ex-RSI) had paid me in error & that I owed them over €4000. This is totally untrue & the only evidence they produced was a screenshot from a web page that does indeed appear to show that I was awarded a pension of €495/month in July 2017 but I have never been contacted about it.

    I have written letters to the Regional Director of the SSI, I have written to CARSAT, I have written to the Commission de Recours Amiable at the SSI but not received any reply or acknowledgement since those letters were delivered. I sent them tracked & signed for so know they were received on 19th April.

    It seems that I have been caught up in some screw up & turf war between SSI & CARSAT & I am utterly at a loss to know where to proceed next. If the UK pension service were messing me about like this I would be contacting my MP & the Ombudsman but don’t know what I should do in France.

    Happily I am not dependent on my basic French pension as I have my UK State Pension & occupational  pension plus my retraite complementaire from AGIRC-ARRCO is still being paid.

    Does anyone have any suggestions on next steps or is it simply a matter of waiting? I understand how glacial the pace of French bureaucracy can be but seriously five weeks without even acknowledging a letter? Not to mention four months & counting without the pension that I am entitled to.

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    #476889

    Babeth
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    It looks like you’ve done what’s need to be done. I’m (sadly) not surprised you haven’t received any reply yet. The only thing you can do is trying to phone them, if you’re lucky enough to speak to somebody who can give you more information, at least tell you how long you have to wait. Maybe send them an other registred letter in a near futur. Keep a copy of everything you are sending and write down any time you are phoning and what as been said. Keep a record of everything. Don’t give up, courage :rose:

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    #476995

    nigelbb
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    I didn’t want to phone partly because my spoken French is now a bit rusty but mostly because there is no proof of anything said & thus no audit trail. I suspect that I would just get the same off hand insulting reply as I have had by email e.g. The last word I had from RSI was “Pour toute question il convient de vous rapprocher de la CARSAT téléphone : 3960.” when they know perfectly well that I am in the UK & the telephone number is useless.

    Today I plan on sending off more lettres recommende to CARSAT, the SSI Directeur Régional & the Commission de Recours Amiable at the SSI asking what the hell is going on & why I haven’t even had my previous letters acknowledged.

    Can anyone confirm that I have the correct address at CARSAT for overseas pensioners? I have heard that it is CARSAT Normandie who deal with all overseas pensions & the address that I was given by the UK Pension Service & where I have sent my letters (without getting any response) is:-

    POLE CONVENTIONS INTERNATIONALES
    CARSAT
    AVENUE DU GRAND COURS
    76028 ROUEN CEDEX 1

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    #477296

    Fruitcake
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    What a nightmare nigelbb! I hope you can get it sorted and soon!

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    #492390

    nigelbb
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    An update & good news.

    Along with the various letters detailed above I also sent letters to the Mediators for SSI & the Regime General. I don’t know which of my various letters kicked someone into action but out of the blue I got a form from Carsat Normandie (who deal with overseas pensions) asking for an attestation de vie. I checked in my online account at http://www.lassuranceretraite.fr & saw that it had been updated with my current address instead of my French address from ten years ago as previously. I took the form to the French Consulate in London & got it stamped. I duly sent off the form along with a RIB for my French bank account & about a month later had a large payment of my pension arrears. Today I received my first regular payment so hopefully all will be good for the future.

    I’m still waiting for for a copy of my Notification de retraite which is the official document detailing when I payment of my pension commenced & how much I am paid . I have also received no word of apology or explanation.

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    #492395

    Fruitcake
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    So pleased that you have got this sorted out at last @nigelbb it’s probably a hope too far to expect an apology!

    SSI (formerly RSI) are the worst, have been having my own battle with them for the last 6 months! Well done!

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    #492415

    nigelbb
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    I agree SSI (ex-RSI) are awful. However some good has come out of all this at least. Carsat have decided that I am actually due about 25% more per month. SSI also said I was eligible for my pension in March 2018 while Carsat have declared that it was when I originally submitted my claim in the UK which was nine months earlier. I have therefore been paid a lot of arrears. I am now waiting for my official notification de retraite so that I can get paid the nine months arrears of my pension complementaire (AGIRC-ARCCO) & my pension supplementaire.

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    #492420

    Fruitcake
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    Wow, that’s a brilliant result! Almost makes it worth the wait!

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    #492422

    nigelbb
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    Wow, that’s a brilliant result! Almost makes it worth the wait!

    I am quite pleased :yes: Thankfully I am still working full-time so not yet dependent on my pension income but it’s quite disgraceful that they stopped payments for six months as I could have been reliant on my pension to put food on the table.

    I imagine that my next struggle after I get my notification de retraite will to persuade the other pension authorities that they owe me nine months payments.

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    #492423

    Fruitcake
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    Yes, probably another battle looms before you! Still you proved that tenacity wins in the end! As you say though you would have been stuck if the pension was all there was between you and starvation!

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